Skip to main content

What We Build

Services

We don't do strategy decks. We build systems that run — proven inside our own group (ORCA Cleaning) and deployed for clients.

60+

Workflows in production

80+

Hours/mo saved

11

Service categories

100%

Australian-owned

🇦🇺

AI Automation Agency (Australia)

The agency that runs its own stack in production

Our flagship engagement: voice agents, chat agents, and back-office workflow automation built and operated by the same engineers who scope them. Used live on ORCA Cleaning at full production volume — every recommendation is a system we already run.

  • Voice + chat agent rollout
  • CRM + accounting + telephony integration
  • Inbox + document processing
  • Live observability dashboard

From $7,500 build / $2,400/mo ops

🤖

AI Employees

Autonomous agents that handle real work

We build AI systems that perform actual business tasks — not just answer questions. Email triage, scheduling, data entry, client follow-up, reporting. Your AI employee works 24/7 and never calls in sick.

  • AI executive assistant (like Emily at ORCA)
  • Lead qualification agents
  • Support ticket handlers
  • Finance reconciliation bots

From $8,000

⚙️

Process Automation

Connect your tools. Eliminate manual work.

We map your existing workflows, identify what to automate first, and build N8N pipelines that run without human intervention. CRM updates, invoice creation, staff notifications, compliance tracking.

  • CRM → accounting sync
  • Job completion → invoice send
  • New lead → CRM + email + calendar
  • Staff onboarding workflows

From $3,500

🎙️

Voice AI

Phone agents that handle calls automatically

AI phone agents that answer calls, qualify leads, book appointments, and handle FAQs — all without a human picking up. Integrated with your CRM and calendar.

  • Inbound call handling
  • Appointment booking
  • Lead qualification calls
  • After-hours coverage

From $5,000

🧠

AI Strategy & Audit

Know exactly where AI will move the needle

Before building anything, we audit your operations and identify the highest-ROI automation opportunities. You get a prioritised roadmap with estimated time savings and cost.

  • Operations audit
  • Automation roadmap
  • Build vs buy analysis
  • ROI modelling

$1,500 — credited if you build with us

🔍

AI Search Optimisation (AEO / GEO)

Get cited in ChatGPT, Perplexity & AI Overviews

Answer Engine Optimisation for Australian businesses. We make your content the source AI engines quote when your customers ask their questions. Schema density, citable-chunk rewriting, statistics, sources, freshness rhythm, entity consistency.

  • AEO audit + remediation
  • Schema density buildout
  • Citable-chunk rewriting
  • AI citation tracking

From $4,500 audit / $1,800/mo programme

📄

Intelligent Document Processing

Extract structured data from PDFs, emails & forms

IDP pipelines that read invoices, contracts, claims, applications, and statements; extract structured data with 96–99% field accuracy; and post directly into your ERP, CRM, or finance system. Replaces hours of manual data entry per week.

  • Invoice + receipt extraction
  • Contract clause extraction
  • Insurance claim processing
  • Onboarding form parsing

From $7,500

🔀

AI Workflow Automation

Workflows that decide, not just execute

Adaptive AI-decisioned workflows combining LLM judgement with N8N orchestration, your existing systems, and human-in-the-loop checkpoints. 2.3× the value of standalone AI deployments — production-grade and fully auditable.

  • Inbound triage + routing
  • Invoice approval workflow
  • Lead qualification + scoring
  • Contract triage + risk flagging

From $4,500

💬

AI Assistant for Business

A copilot trained on your business, sitting where your team works

Custom AI assistants that draft, summarise, search, and decide alongside your team. Built on your data, integrated with Slack, Teams, Outlook, and your CRM. Citation-grounded responses your team can trust.

  • Sales-enablement copilot
  • Internal knowledge assistant
  • Account-management helper
  • Recruiting + onboarding assistant

From $9,000

🎧

AI Customer Service Automation

One AI brain across chat, email, helpdesk & voice

Multi-channel AI customer service that resolves routine tickets, drafts one-click human-approved responses, and escalates the hard cases with full context pre-summarised. 27% faster resolution and 19% higher CSAT for adopters.

  • Multi-channel ticket deflection
  • Helpdesk co-pilot drafting
  • After-hours coverage
  • Customer-history-aware responses

From $9,000

🔌

AI Integration Services

The wiring that makes the AI useful

Connect Claude, GPT-4, and open-source LLMs to your CRM, ERP, helpdesk, document store, and internal APIs. REST, GraphQL, MCP, webhook, message queue, RPA — whichever pattern fits the system. You own the integration layer outright.

  • CRM read + write integration
  • ERP integration
  • Helpdesk + document store
  • Custom MCP toolboxes

From $3,500

Frequently Asked Questions

Answers to the most common questions we hear from Australian businesses evaluating AI automation.

How much does AI automation cost for an Australian business?

+
Small process automation projects start at $3,500 AUD. Full AI employees with memory, integrations, and multiple workflows typically range from $8,000 to $25,000 AUD. Voice AI systems start at $5,000. Ongoing monthly costs for infrastructure (LLM tokens, hosting, APIs) typically sit between $50 and $500 per month depending on volume. A free 30-minute scoping call will give you a firm range for your specific use case.

How long does it take to build an AI automation system?

+
Simple N8N workflows (one trigger, one action) take 1–2 weeks. Multi-step automations connecting several tools take 2–4 weeks. A full AI employee with memory, multiple sub-agents, and production monitoring typically takes 4–8 weeks from discovery to go-live. We work in shippable increments — you will see working functionality within the first 10 days of any project.

Which tools do you integrate with?

+
We integrate with anything that has an API. Most common integrations for Australian businesses: Microsoft 365 and Outlook, Google Workspace, Xero and MYOB, ServiceM8 and Jobber, HubSpot and Salesforce, Slack and Teams, Airbnb and booking platforms, Twilio for SMS and voice, Zapier, and any SQL or REST API. If a tool does not have an API, we can often still automate it via browser automation or email-based triggers.

Do I need to replace my existing software to use AI automation?

+
No. We sit on top of your existing stack. AI automation works best when it connects the tools you already use rather than replacing them. We build the connective tissue — the logic that reads data from one system, makes decisions, and takes action in another. Your team keeps using the software they know.

Is my data safe when using AI automation?

+
Yes. We host in Australia or the EU (your choice), use encrypted credential storage, and do not send data to any LLM that trains on inputs (we use Anthropic Claude and OpenAI enterprise endpoints with zero-retention policies). For sensitive industries — healthcare, finance, legal — we can deploy in a self-hosted configuration so no data leaves your network.

What happens if the AI makes a mistake?

+
Every system we build includes graduated autonomy and confidence thresholds. High-confidence actions execute automatically. Low-confidence actions are routed to a human for review. Every action is logged with full context so you can audit what the system did and why. We also run quality reviews weekly for the first 60 days after go-live to tune thresholds and catch edge cases.

Do you work with businesses outside Perth or Australia?

+
Yes. We are based in Perth, WA, but we work with clients across Australia and internationally. Everything we build is delivered remotely, and we schedule calls across time zones. Most of our work requires no on-site presence.

Not sure where to start?

Book a free 30-minute call. We'll tell you exactly what to automate first and what it'll take.

Book a Free Call →