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Voice AI

AI phone agents that answer, qualify, and book — 24/7.

Natural-sounding voice agents that take real actions inside your calendar, CRM and booking systems. Built for Australian service businesses that lose leads to missed calls.

24/7
answered
<1s
response latency
$6K
entry build
AU
data region

What a Voice AI agent does

A Voice AI agent answers the phone (or makes the call), has a real conversation, and takes an action in your business. That might be booking an appointment, creating a lead in your CRM, sending a quote SMS, or transferring to a human when the request is outside scope.

It is not a chatbot bolted to a phone number. The agent listens, thinks, responds in sub-second time, and writes to your real systems — all while sounding like a person, not a 2010s IVR.

Common use-cases

After-hours reception

Every missed call after 5pm answered, qualified, and booked or routed. Typical payback: one booked job per week.

Appointment booking

Clinics, trades, salons. Agent checks calendar availability in real time, books, sends confirmation SMS, handles reschedules.

Lead qualification

Inbound web leads called within 60 seconds. Agent asks qualifying questions, books a call with the human closer only if the lead is hot.

Order taking

Repeat orders for trade supply, food, services. Agent confirms items, applies customer pricing, writes order to your system.

Outbound follow-up

Quote follow-ups, reminder calls, review requests. Structured outbound campaigns with consent tracking.

Status and enquiry calls

"Is my quote ready?" "What time is my booking?" Agent pulls the answer from your system and responds instantly.

How we build it

  1. 1
    Call audit

    We listen to 10–20 recent calls (with consent) to map what your customers actually ask and how your staff handle it.

  2. 2
    Scope + scripts

    We agree in-scope intents (book, reschedule, quote, FAQ) and the escalation rules. Everything else transfers or takes a message.

  3. 3
    Voice + persona

    We pick a voice that matches your brand (Australian accent options available), set pace and tone, and write the agent prompt.

  4. 4
    Integrations

    Calendar, CRM, SMS, email wired in. The agent can read and write to real systems, not just fake it.

  5. 5
    Shadow testing

    We run the agent on a test number for 1–2 weeks. You review transcripts and flag mistakes. We tune weekly.

  6. 6
    Go live + monitor

    Number goes live (or call-forward from your existing number). Daily summary of calls, bookings, and anything the agent escalated.

Tech stack

ElevenLabsOpenAI RealtimeDeepgramTwilioVapiRetellLiveKitGoogle CalendarMicrosoft 365ClinikoHalaxyServiceM8simPROHubSpotPipedriveXeroN8NSupabase

Pricing

TierBuild (AUD)Running
Receptionist (1 intent)$6,000 – $10,000~$0.20/min
Booking + qualification (3–5 intents)$10,000 – $18,000~$0.25/min
Full agent (in/outbound, multi-system)$18,000 – $25,000$0.30 – $0.40/min

All prices AUD, exclusive of GST. Running cost billed at cost-plus on telephony and voice model usage — transparent monthly statements.

Frequently Asked Questions

What is a Voice AI agent?

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A Voice AI agent is software that answers and makes phone calls using natural-sounding speech. It listens, understands intent, speaks back, and — critically — takes real actions inside your systems. A good voice agent can book an appointment in your calendar, log a lead in your CRM, send a follow-up SMS, or transfer to a human. It is not a tree-based IVR ("press 1 for sales"); it is a conversational agent that can handle unstructured requests.

How natural does the voice sound?

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Very natural. We use current-generation voice models (ElevenLabs, OpenAI Realtime, Deepgram) with sub-second response latency. Most callers do not realise they are speaking to AI within the first 30 seconds. We do disclose that the caller is speaking with an AI agent on request — this is consistent with ACMA guidance and builds trust.

How much does a Voice AI agent cost?

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Build is typically $6,000–$25,000 AUD depending on complexity (one use-case vs. multi-intent; inbound only vs. inbound + outbound; integrations required). Running cost is usage-based — telephony plus voice model — and typically lands at $0.15–$0.40 per minute of call time. A small business handling 300 calls per month at an average 3 minutes per call spends around $150–$350/month on infrastructure. We quote both upfront.

What use-cases does Voice AI work for?

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Best fits: after-hours call answering, appointment booking (clinics, trades, salons), lead qualification for service businesses, order taking, rescheduling and cancellations, outbound follow-up on web leads, quote status calls, debt reminders. Weaker fits: complex technical support requiring long context, highly emotional conversations (grief, complaints), anything requiring visual verification.

Can the agent integrate with my booking system or CRM?

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Yes. Voice AI is only useful if it takes real actions. We integrate with Google Calendar, Microsoft 365, Calendly, Cliniko, Halaxy, Xero, HubSpot, Pipedrive, Monday, Airtable, ServiceM8, simPRO, and any system with an API or webhook. If your system does not have an API, we can still write to a shared Google Sheet or send a structured email for manual handoff.

What happens when the agent does not know the answer?

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Three fallbacks, in this order: (1) the agent asks a clarifying question, (2) the agent offers to transfer to a human during business hours, (3) the agent takes a message and sends a structured summary to your team via email, SMS, or Slack within seconds of the call ending. We tune the confidence threshold per use-case — higher for bookings, lower for general enquiries.

Is Voice AI compliant with Australian privacy law?

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Yes, when built correctly. We record calls only with consent (spoken disclosure at the start), store recordings in Australian regions where available, allow customers to opt out, and do not use call data for training external models. For regulated industries (healthcare, legal, finance) we run extra guardrails and redact PII before logs leave the phone system.

Want to hear one?

Book a 20-minute call and we'll demo a live voice agent, talk through your use-case, and give you a fixed-price scope.

Book a Free Call →